Be sure to mention what you have done to remediate the situation and get rid of the bed bugs. It is better to have Airbnb hear about the problem from you first rather than from the guest. Remember that guests can communicate directly with the Airbnb customer service team and probably will, possibly even before they report the bug problem to you. The next step is to report the incident and contact Airbnb. If viable, offer the guest a new room that will be deep cleaned by a professional cleaning staff during the day and furnished with a brand-new mattress. The first thing a vacation rental host should do upon being confronted by a guest with complaints about bed bugs or other insects is to apologize and give a full refund for the room.

Even if you are in doubt, take immediate action.

You also want to avoid guests talking to future guests about the bugs over breakfast. The only thing you want to go viral is a five-star rating. Contrary to archaic belief, bad publicity is not better than no publicity. In our modern world of social media, bad news travels much faster and further than ever before. There are also steps for guests to take if they bed bugs are difficult to spot (hiding in nooks and crannies) or out in plain sight. Hosts need to take certain steps when faced with blurry and teary-eyed, bite-ridden guests. Hosts and Guests: What to Do if Airbnb Rental Has Bugs? What hosts and guests should do about bugs in an Airbnb rental? What should you do if you get to the property and your Airbnb rental has a bedbug infestation or other types of bugs crawling all over? This is a common problem and something to be aware of. Did you book an Airbnb rental but fail to read the reviews of guests complaining about bed bugs or bed bug bites? This might bug you as a guest, but a bed bug infestation is the worst nightmare for the hosts of Airbnbs as well.

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